General Questions

Q: Do your products have a warranty?

A: Yes, all our beauty devices are covered by a 6-month warranty. Devices purchased through livestream events may qualify for extended warranty periods, with a minimum extension of 6 months. Please consult our detailed Exchange Policy for comprehensive information regarding warranty claims and procedures.


Q: Where are you based?

A: We are a Singaporean-owned and operated company, proudly based in Singapore.


Q: How do I use your products?

A: You can find detailed instructions on how to use our products through the following resources:

•  Instruction Manuals: Each device comes with a comprehensive instruction manual.

•  Video Tutorials: Instructional videos are available on our TikTok and Instagram accounts.

•  Device-Specific FAQs: Please refer to the FAQ section for each specific device on our website for targeted guidance.

•  Customer Support: For personalized assistance, you can reach out to our customer service team via TikTok Shop or email us directly at concierge.brixxderma@gmail.com.


Q: What kind of skincare products should I use?

A: We recommend using skincare products without any alcohol and strong active ingredients to optimize device conductivity and effectiveness. This will enhance the sensation of pulses and improve serum absorption.


Q: How can I charge the device?

A: Use the provided charging cable. Third-party cables may not charge the device correctly. Do not use a powerbank to charge the devices. A full charge takes approximately 1.5 hours.


Q: I still have some questions, can you help me troubleshoot?

A: Absolutely. We are pleased to assist you with any inquiries regarding our devices. If you encounter any operational issues, our customer support team can provide troubleshooting guidance. Should the issue be determined to be a manufacturing fault and the device is within its warranty period, we will expedite an exchange with a new device.

Product Specific FAQs

1. Reviva Eye Pro

Video Reference: https://www.tiktok.com/@brixxderma/video/7478305482881535239

Q: Why does my device not work?

A: Several factors could contribute to this:

•  Battery Depletion: Ensure the device is adequately charged.

•  Dry Skin: Apply a serum or moisturizer before use to enhance conductivity.

•  Facial Irregularities: Adjust the device's positioning to accommodate uneven cheekbones or facial muscles, ensuring it sits correctly under both eyes.

Q: Why is the device only working on one side?

A: This may be due to:

•  Facial Irregularities: As mentioned above, adjust the device's placement.

•  Individual Muscle Composition: The EMS technology targets muscles requiring the most stimulation. With consistent use, blood circulation and muscle function should improve on both sides.

Q: How will I know that it is working?

A: You should experience gentle pulses in the under-eye area. Initial activation on only one side is normal. The combination of EMS and Red LED Light therapy aims to reduce eye bags, wrinkles, fine lines, and dark circles, while improving blood circulation. Consistent use will result in a more radiant eye area.

Q: What kind of skincare products should I use?

A: We recommend using an eye serum or eye cream to optimize device conductivity and effectiveness. This will enhance the sensation of pulses and improve serum absorption. Facial serums are also suitable alternatives.

Q: Will it affect my eyesight?

A: Our Reviva Eye Pro is designed for comfortable placement under the eyes, allowing for hands-free use. The Red LED Light's wavelength (635mm) is safe and targets deep skin layers without impairing vision or affecting daily activities.

Q: How can I charge the device?

A: Use the provided charging cable. Third-party cables may not charge the device correctly. A blinking red light at the device's base indicates charging. A full charge takes approximately 1.5 hours.

2. Derma Elite

Q: Why does my device not work?

A: Several factors could contribute to this:

•  Battery Depletion: Ensure the device is adequately charged.

•  Dry Skin: Apply a serum or moisturizer before use to enhance conductivity.

•  Individual Sensitivity: People have different pain thresholds and sensitivities to electrical stimulation (EMS, sonic vibrations or microcurrents), so some might not feel the sensation as strongly as others.

Q: What modes should I use?

A: The Derma Elite offers distinct operating modes designed to optimize skincare efficacy. Please adhere to the following guidelines:

•    Cryotherapy Mode (Cool Mode):

     -  Initiate device usage with Cryotherapy Mode, particularly for first-time users.

     -  Employ this mode at the conclusion of your skincare regimen to seal in hydration and refine pore appearance.

     -  Cryotherapy Mode is formulated for gentle application and is suitable for individuals with inflammatory skin conditions or acne, provided it is used at a low intensity.

•    Enhanced Absorption Mode (Moisturizing Mode):

     -  Upon achieving comfort with Cryotherapy Mode, progress to Enhanced Absorption Mode.

     -  This mode facilitates a substantial increase in skincare product absorption, up to 590%.

     -  Exercise caution, as this mode may exacerbate sensitivities to active ingredients (e.g., acids, alcohols) or previously undetected allergies due to the enhanced penetration.

•    Combination Modes and Electrical Muscle Stimulation (EMS):

     -  The Derma Elite allows for the utilization of combined operating modes.

     -  Restrict EMS mode usage to a maximum of three sessions per week during the initial phase of use.

     -  Following a minimum of one month of consistent usage, gradual increases in EMS intensity or frequency may be considered, based on individual tolerance.

Q: How can I charge the device?

A: Use the provided charging cable. Third-party cables may not charge the device correctly. Do not use a powerbank to charge the devices. A full charge takes approximately 1.5 hours.

3. Lumi Lift Pro

Q: How can I charge the device?

A: Use the provided charging cable. Third-party cables may not charge the device correctly. Do not use a powerbank to charge the devices. A full charge takes approximately 1.5 hours.

4. Sculpta-V

Q: How can I charge the device?

A: Use the provided charging cable. Third-party cables may not charge the device correctly. Do not use a powerbank to charge the devices. A full charge takes approximately 1.5 hours.